Last updated: April 2, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://uptown-moving.com (the “Website”) and the moving and related services (the “Services”) provided by Uptown Moving (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years old and legally capable of entering into binding contracts to use the Website or book our Services.
You agree to provide accurate, current, and complete information when requesting quotes, making bookings, or submitting any forms on the Website. You are responsible for keeping your account details and any login credentials confidential and for all activities that occur under your identity or contact details.
We reserve the right to refuse access to the Website, decline service, or cancel any booking at our sole discretion if we believe these Terms have been breached or the Website/Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Uptown Moving are based on the information you provide, including the volume of goods, access conditions at both locations, distance, and any special requirements you disclose.
Quotes and estimates are approximate and not binding. They may be adjusted if the actual move differs significantly from the details originally supplied. Final charges will reflect the Services actually provided.
Certain bookings may require a deposit or payment authorization upfront. Specific payment, cancellation, and booking conditions will be detailed in your booking confirmation or a separate agreement. You are responsible for carefully reviewing all estimates and booking details and notifying us immediately of any inaccuracies or changes.
3. Customer Responsibilities
By booking our Services, you agree to:
Ensure all items are properly packed and ready for transport upon the crew’s arrival, unless packing services were explicitly included in your booking.
Provide safe and clear access to pickup and delivery locations, including elevators, stairs, entrances, and parking, and secure any required permits or approvals.
Notify us in advance of any fragile, valuable, oversized, or specialty items that need special handling, equipment, or care.
Comply with all applicable laws, regulations, and building policies related to the move.
Confirm that you are the rightful owner of the items or have full authorization from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to refuse transport of certain items, including but not limited to:
Hazardous, flammable, explosive, or otherwise dangerous materials.
Illegal substances or any items prohibited by law.
Perishable goods, live animals, or plants, unless we have given prior written approval to transport them.
If prohibited items are included without our prior approval, you will bear full responsibility for any resulting loss, damage, fines, penalties, or legal consequences.
5. Payment Terms
Payment terms are outlined in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is usually required prior to the move, with the balance due upon completion of the Services.
Additional charges may apply for services or circumstances not covered in the original quote, such as extra labor, long carries, stairs, additional stops, waiting time, or changes to the move details.
If payment is not received when due, we may apply late fees and, to the extent permitted by law, retain your goods until full payment is made.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees specified in your estimate, booking confirmation, or our current cancellation policy.
Insufficient notice may result in forfeiture of all or part of your deposit and charges for any costs already incurred.
We may need to postpone, reschedule, or cancel a move due to circumstances beyond our reasonable control (such as severe weather or unsafe conditions). In such cases, we will notify you promptly and work with you to arrange a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss or damage to your goods is limited to the extent permitted by applicable law and the specific terms in your estimate, bill of lading, or other moving documents.
You must inspect your goods upon delivery and note any visible damage on the delivery documents before signing. Hidden damage must be reported to us in writing within the timeframe specified in your moving documents.
Compensation limits depend on the valuation or protection option chosen at booking. Optional extra coverage may be available for an additional fee. We are not liable for damage resulting from events beyond our control, including natural disasters, severe weather, or pre-existing conditions of the items.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or loss of goodwill.
Our total liability arising from these Terms or any Service will not exceed the amount you paid to Uptown Moving for the specific move or Service that gave rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited.
9. Intellectual Property
All content and materials on https://uptown-moving.com, including text, graphics, logos, images, and software, are the property of Uptown Moving or its licensors and are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Website without our prior written consent.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://uptown-moving.com, you confirm that you have read and agree to the Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which Uptown Moving has its principal place of business, without regard to conflict of laws rules.
Any disputes arising from these Terms or our Services must first be attempted to be resolved informally by contacting us at [email protected] or . If informal resolution fails, the dispute must be brought exclusively in the state or federal courts located in or serving our principal place of business, and you consent to the jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://uptown-moving.com with an updated “Last updated” date. Your continued use of the Website or Services after the new Terms take effect constitutes your acceptance of the changes.
13. Contact Information
If you have any questions about these Terms, please contact us:
Via the contact form on https://uptown-moving.com
By email: [email protected]